I have been a Costa customer since 1997 but in recent years, for very specific and easily understandable reasons, it has lost a bit of its touch, putting profit first at the expense of quality.
Excellent services, the food a little too common, perhaps to push the paid restaurants
Costa is the best company for food and entertainment with the Sea destinations
Costa Crociere is always a guarantee of quality
Certainly an excellent cruise with excellent staff but the division of spaces and entertainment needs to be reviewed The staff goes out of their way but the buffet needs to be redone by providing single spaces and not shared (you can't make kilometer-long lines if you only want to get vegetables, you have to review by dividing between the various dishes) the same thing for the entertainment, too many spaces dedicated to music and the bar and themed restaurants are too expensive)
To be improved
Good company
All the staff are helpful, kind and caring
My room was fine in terms of space, apart from some forgetfulness regarding the bathroom kit and the cleanliness, which left a little to be desired; also the blankets were not brand new and, compared to a few years ago, I noticed a little neglect in certain details. A note regarding the quintuple cabin (booked by me for other members of the group), very cramped for 5 beds and unlivable for 5 people (2 adults and 3 children with their suitcases, which you didn't know where to put them). For the excursion I expected much more (given the price) and with a much more prepared and professional guide.
An exceptional company, super organized
Good and friendly
On Costa Smeralda we had a great time
In my opinion and that of all the participants, an excellent company
fantastic
Costa is always a guarantee.
Historic company but in a slow decline
Excellent restaurant service staff. I found it absurd that on an Italian company there were very few Italian workers or at least very few understood it.
Before this cruise I was satisfied with the previous cruises and I chose COSTA because the last one I did in the fjords was fabulous, but the experience with Costa Smeralda was terrible and unfortunately I will not choose it again.
Overall we were treated with superficiality and a little bit of indifference regarding assistance. Disembarkation was chaotic
I wouldn't change company, it's a bit like going home
