Reliable
I really enjoyed the cruise and had a wonderful experience. The staff were efficient and extremely kind. A heartfelt thank you! ❤️
Above expectations.
Overall, the cruise line consistently offers a positive experience. It is also important to learn to give things the right perspective.
From the very first moment, I knew it was going to be a wonderful week, and I can only confirm that my intuition was right! I felt truly pampered, welcomed and listened to. Every request and every single moment was handled impeccably.
This cruise line is a guarantee of quality. Everything was perfectly organized, from the flight to the transfers to and from the airport. The cabin was spotless, and the staff were kind and always available.
After many cruises with Costa, I decided to switch to MSC, much to my delight. I have taken five cruises with you, four of which were wonderful, but on this last one I experienced an appalling level of service. I will never travel with MSC again. P.S. We were staying in a suite and paid a considerable amount.
On my twelfth cruise, I noticed many changes for the worse. There were several issues, starting with the ship’s maintenance. It was not cleaned properly, and the furnishings were worn. The prices of drinks and water were high. The excursions were not very affordable and were not competitive compared with those offered by external operators. However, the greatest disappointment was the change in the management of the food service: poor-quality ingredients, prepared in a way that was far from Mediterranean cuisine. MSC should make its Italian identity one of its greatest strengths. If it loses that, it will also lose many loyal customers like us.
The services were fairly efficient, but in my opinion there were constant requests for additional payments, extra services and further charges.
An excellent and well-organised cruise line.
A reliable cruise line, nothing to complain about.
Good cruise line, attentive customer service.
