It was a fantastic experience! The onboard staff were professional and empathetic, the food was excellent, and the services were outstanding. The organization was excellent too, including the excursions! Definitely an experience worth repeating. My cabin had a balcony, which was certainly an added bonus!
As always, an excellent cruise line.
Everything was excellent, especially the care and attention given to guests. The selection on the main restaurant menu could be improved. One small detail, which is actually quite important, would be to have a basic first-aid kit available at reception. It seems excessive to be sent to the medical centre just for some disinfectant and a plaster, especially since, being outside opening hours, I would have been charged €100 just for the call-out.
A very good cruise line overall. There are just a few areas that could be improved.
All the services were of a high standard, especially the shows and the food, which were excellent. However, the beverage service could be improved, particularly the management and availability of water. The drink packages are expensive and offer limited value for a family with moderate consumption.
A wonderful experience.
Impeccable support both before and after booking!
As always, the overall level of service was excellent. There was just a little confusion with the towel exchange, and a few aspects of the excursions could be improved.
MSC is always a guarantee of quality. Exceptional staff, everyone was kind and helpful!
Outstanding cruise line
Very well organised.
Over time, it cannot really be said that MSC has improved its services or the overall quality offered to cruise guests. The MSC Voyagers Club has actually worsened, and earning points now seems almost excessively difficult. MSC Upgrade is disappointing, with its bidding system and payment issues that I had never encountered before. Cruise prices are, all things considered, acceptable, but at what cost? There are also very few real innovations.
MSC Yacht Club
An excellent cruise line, highly committed to customer satisfaction.
Unfortunately, I have to lower my rating a little this year, as this is the second time my suitcase has been damaged. I filed a complaint, but I still haven’t received a response. Next time, I will no longer leave my luggage outside the cabin before disembarkation.
