Overall, I would rate the experience 7 out of 10. The restaurant was excellent, but the rest of the staff could have been more courteous and attentive. I had to request that my cabin be cleaned, as I found it dirty upon arrival and it was not properly maintained during the stay. The onboard staff were not particularly friendly, especially at the bars. Managing around 3,000 passengers is difficult when the common areas are so limited. The ship does not seem well suited to operating at full capacity.
Excellent organization and communication. The app is very convenient for staying up to date with everything. The entertainment team was excellent, and the shows at the theatre were truly impressive.
Far below MSC standards. The organisation was very poor, the buffet was disappointing, and cleanliness was lacking. On the other hand, the flight was perfect, as was the transfer to the ship.
Excellent organization
Good overall. A few small things could still be improved.
My first cruise with Costa was in 2005, and unfortunately the difference compared with today is enormous—and decidedly negative.
It did not live up to expectations.
This was my second cruise with Costa, and I had a very positive experience. The staff were welcoming and always ready to provide information and resolve any issues. However, a special mention must go to the cabin attendants: they were fantastic. You hardly notice their presence, but whenever you return to your cabin, you find it perfectly clean and tidy. Truly outstanding.
Costa Cruises has always been my favourite cruise line.
Well organized, with knowledgeable staff.
The Best
