My first cruise, a wonderful experience.
Everything was wonderful and well organized.
Excelente compañía de cruceros.
After around 15 cruises with both MSC and Royal Caribbean, I can say that I am very satisfied with the organization on board. The food was excellent and well served in the main restaurant. The cabin was clean, and the staff were extremely kind and helpful. Regarding the pools and sun loungers, until last week there had been many complaints and a lack of supervision, but this week checks were frequent and effective, helping to free up loungers from inconsiderate guests who had reserved them simply by leaving towels on them.
I would like to thank our cabin attendants, Iway and Sila, for the care and cleanliness of our cabin 9242. Every day they created artistic towel animals for us, which we greatly appreciated—so much so that we almost felt sorry to take them apart! I would also like to thank our waitress at La Reggia Restaurant, Joyce Olivera, who was always smiling and helpful. As constructive criticism, regarding the final show at the theatre, Grande Amore, during the Italian evening, we felt that the programme was very Spanish-oriented. Very few Italian songs were performed, and one of them was even sung in Spanish. Overall, the ship feels far less Italian and much more Spanish-oriented, especially when compared with the presence of French- and German-speaking guests.
Good organization, with great attention to detail.
Always keeping up with the times, although some onboard services could still be improved.
It was a fantastic experience! The onboard staff were professional and empathetic, the food was excellent, and the services were outstanding. The organization was excellent too, including the excursions! Definitely an experience worth repeating. My cabin had a balcony, which was certainly an added bonus!
As always, an excellent cruise line.
Everything was excellent, especially the care and attention given to guests. The selection on the main restaurant menu could be improved. One small detail, which is actually quite important, would be to have a basic first-aid kit available at reception. It seems excessive to be sent to the medical centre just for some disinfectant and a plaster, especially since, being outside opening hours, I would have been charged €100 just for the call-out.
A very good cruise line overall. There are just a few areas that could be improved.
All the services were of a high standard, especially the shows and the food, which were excellent. However, the beverage service could be improved, particularly the management and availability of water. The drink packages are expensive and offer limited value for a family with moderate consumption.
A wonderful experience.
Impeccable support both before and after booking!
