A great cruise line, definitely worth discovering further by trying other ships and other itineraries. Thank you very much.
There is little to add about the quality and service on board: the staff are kind and attentive, and being on the ship feels like a dream.
Excellent.
Our first MSC cruise was absolutely wonderful! The logistics were always efficiently organized, the international staff were helpful and attentive, and the entertainment team was extremely proactive and engaging.
Everything was perfect.
Excellent.
I have travelled with MSC on several cruises and continue to appreciate certain aspects of the company, particularly the professionalism and helpfulness of the staff. On this occasion, however, the experience fell short of expectations: the ship was extremely crowded, waiting times for some services were excessive, excursions were very expensive, and little attention was paid to the benefits reserved for Voyagers Club Gold members. I believe that a company like MSC can and should pay greater attention to both organisation and customer loyalty.
Everything was perfect… like being in a wonderland! Definitely an experience to repeat. Compliments to the entire staff: incredibly kind and efficient, with everything superbly organized.
After the last few cruises, which had not gone particularly well, we finally had a perfect cruise.
Overall, it was a wonderful holiday, mainly because I was in the Yacht Club. Otherwise, I found the ship and the level of service rather disappointing compared with other MSC cruises.
Everything was efficient and perfectly organized, with courteous staff. The entertainment, however, was somewhat lacking.
A very welcoming cruise line. We had a wonderful time, and the staff were very kind and helpful.
MSC is very well organised when it comes to transfers, especially from Venice, which was my port of embarkation. The staff are friendly and always ready to help. Great attention is paid to the cleanliness of the decks and restaurants, where officers are always present.
I believe that in recent years MSC has been focusing much more on quantity rather than quality. The cabin staff continue to provide a very good level of service, but unfortunately the quality and variety of the food and menus offered seem to be steadily declining.
Helpful and attentive staff, although not always fully informed when it comes to questions that may arise for less experienced travellers. Excellent organisation. The cabin was a little small for three people. Restaurant service at Crab with Jeferson: 10/10. Cabin cleaning service with Putu: 10/10. Foot analysis and orthotics service with Yasmine: 10/10.
