Extremely friendly and courteous staff.
The company overall deserves only a passing grade, the result of averaging two very different evaluations. Staff: 10/10. Friendly, kind, always available and ready to meet any request. The entertainment team, made up of tireless and genuinely engaging people, deserves special praise. Organization: 0/10. It is hard to believe that all the shops close at midnight and reopen only the following afternoon. After a dinner that starts at 9:30 p.m. and ends around 11 p.m.—especially when returning from an excursion (for example in Corfu) around 8 p.m.—finding everything closed is truly disappointing. Pre-cruise information: –1/10. The app clearly states that Silver and Gold members are entitled to a complimentary cake. I am Silver and my wife is Gold, yet for our anniversary cake we were charged €26.50. We were later told that the free cake was only for birthdays celebrated onboard, which was not stated in the app. Summary: excellent staff, but poor organization and unclear, unsatisfactory communication.
We truly had an excellent time: everything was perfect, and above all, the Junior Club staff was outstanding. My children had an amazing amount of fun.
Good organization.
♥️♥️
MSC Cruises is a first-class company, and we had an excellent experience.
Excellent in every respect.
Rating 100 for Elizabeth Morel, always helpful and kind in meeting all our requests. Top!
Very well organized The only drawback is the poor-quality food.
We were a group of 18 people and had a fantastic time. The only downside was that the food quality has declined compared to a few years ago on MSC Divina.
Excellent company, and I would like to compliment the entire entertainment team, especially Karima and Angela. I would also like to thank Benny Bertolay and Widarsa Dewa for their excellent service.
Everything was wonderful and very well organized. The cleanliness was excellent, and the staff were extremely kind and friendly. If I really have to mention a small flaw, it would be the lack of games or shows during the early part of the morning. I was quite disappointed because, having already been on MSC cruises before, this had never happened to me. From late afternoon onwards, everything was impeccable!
Excellent
Wonderful
Excellent impression overall
Excellent company, it will definitely be used for future cruises
Great experience
